Introduction
Boali Lodge (“we”, “us”, “our”) values your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store personal information from guests, employees, and third parties.

Who we collect Information From

We collect and hold information that is reasonably necessary for the execution of our duties as an accommodation provider. We may collect information from:

  • Members & Guest – Any person who makes a booking, stays at, or uses the accommodation and services provided by us
  • Employee – An individual employed by us in any capacity, including full-time, part-time, casual, or contract roles.
  • Other Parties – Individuals or entities such as suppliers, contractors, or business partners who interact with us for operational or service-related purposes.

Kinds of Information We Collect & Hold

We may collect and retain the following personal information:

  • Members & Guests: Name, contact details, identification details, booking history, and preferences.
  • Employees: Name, contact details, tax file number (TFN), bank details, employment history, and other necessary HR records.
  • Other Parties: Supplier or contractor details necessary for business operations.

How We Collect Information

We collect information directly from individuals through:

  • Booking forms, online reservations via website or third-party booking platforms, and check-in/check-out processes
  • Employment applications and contracts
  • Email, phone, or in-person interactions
  • CCTV footage (for security purposes)

Why We Collect Information
We collect personal information to:

  • Manage guest bookings and memberships
  • Provide customer service and improve our offerings
  • Provide marketing information about our services and offerings
  • Process employee payroll, taxation, and employment records
  • Ensure security and legal compliance

How We Use and Disclose Information
We only use or disclose personal information when necessary for:

  • Providing our services
  • Compliance with legal obligations (e.g. tax, law enforcement requests)
  • Improving business operations (e.g. marketing with consent)

We use your contact details solely for the purposes for which it was provided. You will not be added to a mailing list or used for any other purpose without your consent.

Security of Information
We take reasonable steps to protect personal information from unauthorized access, misuse, or loss, including:

  • Secure digital and physical storage systems
  • Restricted access to Boali and Software-as-a-Service (SAS) accounts
  • Employee confidentiality agreements
  • Regular security updates and password protections

Storage of Booking and Payment Information

  • Guest Booking Information: Stored in Zoho, a cloud-based Customer Relationship Management (CRM) system. Data is hosted on secure servers and protected in accordance with the Zoho’s Data Security and Privacy policies.
  • Member & Guest Payment Information: We do not collect banking or credit card details. Instead, we use a third-party service provider, Commonwealth Bank, to manage financial transactions.
  • Employee Payroll & Contractor Payments: Stored in Xero, a cloud-based accounting software. Data is hosted on secure servers and protected in accordance with Xero’s Security and Privacy

Accessing and Correcting Your Information
You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us at bookings@boali.com.au.

CCTV and Security Monitoring
For security purposes, we may use CCTV cameras in public areas. Footage is stored securely and accessed only when necessary.

Complaints and Contact
If you have a privacy concern or complaint, contact us at operations@boali.com.au.
If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request, and we encourage you to review this policy periodically.